As many are aware, Tiree’s internet isn’t exactly wonderful, but it does the job.
This past month we had reason to submit a ticket about our speed as it had gone from 1.5MBps down to a terrible 0.4MBps. This impacts me personally, as I run a shop online and need to be able to see orders and update listings.
We had a phone call from our provider last night (We don’t use Tiree Broadband, we’re getting ours via the phone line), saying that BT had brought in a new rule. They now have a minimum speed for areas, and unless the speed drops to that or below, they will not investigate. For Balemartine, perhaps Tiree, it is 0.2MBps. We’ve had that speed once, when we moved to the island. You can’t open a page with images; Facebook (where a lot of communication on the island happens), won’t open; you’ll have to try a few times to even open email clients.
I know that BT struggle to keep up with issues, but I think it terrible that the way they address this is to set such a low limit that people with online businesses suffer, as will the school’s pupils at home. They won’t be able to load educational videos, contact their friends online, or load pages such as Wikipedia.