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Hebridean Air responds to customer feedback

admin — Thu, 27 May 2010 13:55:27 +0000

As a result of customer feedback, we are making some exciting alterations and additions to our Timetable. We are offering a new service, special fares and a new website online booking service, with these changes taking effect from the 1st June.

We are pleased to be introducing a Tuesday and Thursday day return service from Oban and Colonsay to Islay. The aircraft will depart Oban at 0805, routing through Colonsay to Islay.

This will give Colonsay residents the opportunity of flying to Islay to connect with the FlyBe service to Glasgow.
Islay residents will also have the availability of a day return sevice to Oban departing Islay at 0930 and departing Oban for Islay at 1510.

Passengers intending to use the Air Service at Islay, should use the long term car park, available free of charge, where there is located a portakabin for the use of Hebridean Air Services passengers. This is to ensure that passengers on the Glasgow services are segregated from those travelling to or from Oban and Colonsay. Passengers can still use the terminal for connections and facilities such as refreshments and car hire. We hope that this long awaited innovation gets the support of both business and leisure users and becomes a well used part of the local transport infrastructure.

We are also pleased to announce a trial of a weekend special return between Oban and Colonsay, and Oban and Coll. These flights will depart on a Friday and Sunday afternoon, and all seats will have a weekend special fare of £40 single.

We are offering reduced fares on all routes. Passengers will have the option of booking an Early Bird fare online, where we are offering a limited number of seats on every flight at a lower fare.

All of the new services and fares are available on our web booking service, which will come into effect at the end of May at www.hebrideanair.com

We hope these changes reflect the needs of our customers, and that they will continue to give us their valuable support and feedback

Lunch Club Closes, Then Opens Again!!

admin — Sun, 23 Aug 2009 00:17:37 +0000

Lunch club were dismayed to be informed that funding by Argyll/Bute Social Work Department was being withdrawn. The users and staff were given only one week’s notice and the Community Workshop was also informed that funding was being withdrawn. This came as a surprise to members as Social Work have no financial input!
The Lunch Club provides a vital service for the health and well being of the older population of Tiree not only offering social contact but support and access to other services. In the autumn people are offered not only a meal but a flu vaccination as well!! The manner in which the closure of this vital service has been conducted by Social Work has angered and dismayed the island population. One week’s notice has left very little opportunity to try to organise an alternative. For such a service to be discontinued thereby detrimentally affecting peoples lives it would have been courteous for a member of Social Work management to sit down with members of lunch club and explain the rationale behind this decision.
A meeting was held which was very well attended and it was decided that such a vital service should be continued and a plan of action was formulated. A letter will be sent to all our island representatives including the Head of Social Work protesting at their handling of this matter. Lunch Club will continue on a Monday and Friday offering tea, coffee soup and sandwiches and will be manned by volunteers. At the meeting we were able to identify people who would assist with transport and food but more volunteers are needed. So if you can help with transport , a pot of soup or just a little time we would love to hear from you. Alternatively you could drop into the Lunch Club and meet the present volunteers. Significantly everyone is now welcome so come along and join us. There will a small charge for refreshments but the important thing is that we keep going !!! Any enquiries regarding transport requirements or volunteering please contact the Lunch Club at the Resource Centre.