Staff from two acclaimed eateries on Tiree were the recipients recently of One Hundred Thousands (100k) Welcomes, a customer service training programme delivered by Argyll College.
The Elephant’s End restaurant in Kirkapol and the Cobbled Cow tearoom in Crossapol are both renowned for a warm welcome and quality fare, and customers can continue to be rest assured that the highest standards of hospitality are being met.
The course, which took place in the island’s Rural Centre, provides participants with practical information, guidance and advice to help deliver an exceptional standard of customer service.
Darlene Russell, Argyll College’s Commercial Training Manager, said:
“For all customer-facing staff, the objective of this one-day event was to generate awareness and passion leading to a visitor–focused approach to delivering top class customer experience”.
“The feedback from the delegates was excellent and I was delighted to be asked to deliver the 100k Welcomes programme on Tiree to tourism professionals,” added Darlene.
Elaine Hutchison, proprietor of both establishments said:
“This was a rare opportunity to get the whole staff together for two days of valuable interaction and exchanging of ideas.”
“Sometimes a neutral facilitator is better able to focus an existing group on their strengths as well as their weaknesses and reinforce their importance and valuable input to the hospitality trade which is sometimes inadvertently overlooked in the general day to day working environment,” said Elaine, adding:
“We all need to be assured that we are doing a good job as well as being advised how we can always improve our product.”
The 100k Welcomes programme is one of a growing suite of flexible commercial training courses offered by Argyll College across the West Highlands. Dunstaffnage Learning Centre, By Oban, Argyll. PA37 1PZ Tel: 01631 559504 Fax: 01631 559501